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MGMT 8005M: Week 9: Making Sense Through Knowledge Management Paper

MGMT 8005M: Week 9: Making Sense Through Knowledge Management Paper

MGMT 8005M: Week 9: Making Sense Through Knowledge Management Paper

MGMT 8005M: Organizational Perspectives and Implications for Leaders | Week 9

Perceived intrinsic knowledge quality is not adequate by itself and should be transformed into perceived contextual, actionable knowledge quality to produce innovativeness.

—Yoo, 2014, p. 534

With the exponential growth of data collected, organizations increasingly face challenges in controlling the information derived from the data. On the one hand, access to data needs to be secured in order to protect intellectual property. On the other hand, data need to be transformed into reliable information to be used by employees and customers. Without careful management of knowledge, consistent shared sensemaking in the organization could be jeopardized, potentially affecting the quality of goods and services. This week, you will focus on the relationship between sensemaking and knowledge management.

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Learning Objectives – MGMT 8005M: Week 9: Making Sense Through Knowledge Management Paper

This week, you will:

  • Compare the relationship between sensemaking and management of knowledge
  • Explain how sensemaking can be integrated into a knowledge management system to enhance change and innovation

Skills

You will develop the following skills:

  • Analyze sensemaking in organizations
  • Apply theoretical concepts to practical cases

Resources

Note: To access this week’s library resources, please click on the link to the Course Readings List, found in the Course Materials section of your Syllabus.

Readings

Laeque, S. & Babar, S. (2017). Knowledge creation and firm performance: Is innovation the missing link? Pakistan Journal of Commerce, 11(2), 505–523.

Morgan, G. (2016). Commentary: Beyond Morgan’s eight metaphors. Human Relations, 69(4), (1029–1042. doi: 10.1177/0018726715624497

Salem, P. (2007). Making sense of knowledge management. RCA Vestnik (Russian Communication Association), 47-68.

Yao, L., Othman, A., Abdalla, A., & Jing, W. (2011). A novel sensemaking model of effective knowledge. African Journal of Business Management, 5(11), 4423–4431. Retrieved from http://www.academicjournals.org/article/article1380534461_Yao%20et%20al.pdf

Yoo, D. K. (2014). Substructures of perceived knowledge quality and interactions with knowledge sharing and innovativeness: A sensemaking perspective. Journal of Knowledge Management, 18(3), 523–537. doi:10.1108/jkm-09-2013-0362.

Document: MGMT 8500M Sense Making Diagram (PDF)

Discussion: Sensemaking and Knowledge Management

Sensemaking and knowledge management (KM) complement each other, providing a powerful resource for leaders to use in their decision making, strategic planning, and change management. During the past 8 weeks of the course, you have studied sensemaking, including the four frames of reframing and the use of metaphors. These are some of the tools to help a manager make sense of, and communicate about, an organization. Although new technologies and tools are available, managing information and knowledge is still challenging, and the effective flow of information is critical for success (Yao, Othman, Abdalla, & Jing, 2011).

In preparation for this Discussion, review the suggested reading and other sources to

  • Define sensemaking and knowledge management (KM)
  • Learn about the development of knowledge management during the past few decades
  • Identify the differences, similarities, and relationship of sensemaking and KM.

Look for additional source to complement the suggested readings for this week. There is a great deal of research in the literature on KM and sensemaking.

Day 3: Initial Post

Post by Day 3 a proposal to integrate sensemaking into a knowledge management system that might be presented by a consulting firm to an organization of your choice.

Day 5: Response

Respond by Day 5 to at leat two of your colleagues’ postings. In your responses, be sure to address one of the following:

  • Expand on your colleague’s posting.
  • What insights did you gain from your colleague’s posting?
  • Offer an alternative suggestion.

Note: Include proper APA citations to support all statements by referencing at least two sources from this week’s recommended readings as well as two additional sources from relevant peer-reviewed publications. MGMT 8005M: Week 9: Making Sense Through Knowledge Management Paper