One of our top priorities is to protect your privacy. Our operational procedures and policies are meant to achieve this goal. The personal information you fill out in our order form are exclusively for the purposes of facilitating communication. Third parties are prohibited from accessing this information. We do this by preventing unauthorized access of personal information. Even so, we advise our clients to exercise caution when sharing crucial information. Information shared through emails, social media, and other networks are targeted by cyber criminals, hence should be avoided at all cost.
Our refund policy is designed for your convenience. One qualifies for 100% refund if there occurs a double payment, payment for identical orders, the order is not serviced, or when an order is duly cancelled. A client is eligible for 70% refund when he or she cancels an order that has been assigned to a writer, and the writer confirms with proof that the order is already half way done. A 50% refund will be processed when the writer has completed more than half of the paper or the order is sent back for revision and the company cannot find a suitable writer to complete it as is. The company, however, does not offer refunds under any other circumstances than those listed above, or as specified elsewhere in our guarantees. For more information, read our money back guarantee.
We have a diligent team of writers and support system who are committed to fulfilling all the order requirements. We encourage our clients to provide accurate and complete instructions when placing orders to avoid the need for revisions. Even so, in the event that you (The Client) are not satisfied with a particular work, you are free to ask for a revision. Our standard revision policy is such that major revisions take a minimum of 12 hours to complete. For minor revisions, we work on them almost immediately. When asking for a revision, you are advised to provide all the necessary details to avoid misunderstandings and repeat revisions.
We value your time. Thus, we are committed to timely delivery of orders. We deliver far before the deadline. However, due to some unforeseeable circumstances, orders may take longer than anticipated. In such cases, we communicate with the affected client in time even as we engage all mechanisms to ensure that we meet the deadline. We advise our clients to check their spam box for email notifications. To download the finished paper, sign into your account on our website. If you encounter any problems during downloads, communicate to us to send the paper to you through email.
SAFETY OF YOUR CREDIT CARD INFORMATION AND OTHER MODES OF PAYMENT
Your privacy and safety is our priority. We do not collect, share, or sell your credit/debit card information. Secondly, your payments are processed through a secure and reliable system: PayPal. (Do contact us should you need to use a different mode of payment). Thirdly, we have incorporated the highest security encryption for our website to make it safer for you.
DISCLAIMER ON LINKS TO EXTERNAL SITES
Sometimes we give URL links to other websites with information that may be useful to you. Our guarantees are limited only to the websites we fully own. Note that we are not affiliated with any other websites that may bear our links, and as such we will not be liable for decisions made after accessing such information.