Consumer Assessment of Healthcare Providers and Systems (CAHPS)

Consumer Assessment of Healthcare Providers and Systems (CAHPS)

Consumer Assessment of Healthcare Providers and Systems (CAHPS)
CAHPS/HCAHPS – 2 And A Half PagesThis module reviews Consumer Assessment of Healthcare Providers and Systems (CAHPS) surveys.  The CAHPS survey process will be explored to determine what factors influence patient satisfaction.

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https://www.ahrq.gov/cahps/about-cahps/index.html

https://www.cms.gov/Medicare/Quality-Initiatives-Patient-Assessment-Instruments/HospitalQualityInits/HospitalHCAHPS

Determine which company your facility uses to track patient satisfaction (i.e. Press Ganey or a competitor). Identify how the company was chosen, how patients are selected to receive a survey or do 100% of patients receive the survey, how are surveys sent out (electronic or paper), what is the return rate on surveys, what does the facility do with the data, how meaningful does the organization perceive the data to be, and how is data feedback provided to providers and front line staff? You may also provide an example of when something was changed, modified or put in place as a result of CAHPS data. You may also explore the Medicare Website and compare multiple hospitals to look at data.

Rubric attached- must follow

I am a nurse in a hospital

  • attachment

    ModuleCRubric.pdf

    NURS 4347 Module C HCAHPS/CAHPS Assignment Rubric

     

    Criteria Exemplary Proficient Competent Substantial Areas for Improvement

    Unsatisfactory Comments/Feedback

    Content

    Information in the posting is accurate, relevant to the assigned topic/question, and demonstrates student learning.

     

    Content exceeds objectives with appropriate length of more than two pages but no longer than 4 pages excluding title page and references

     

    Content meets objective(s) with appropriate length requirement of at least 2 pages and no more than 4 pages excluding title page and references.

    Content minimally meets objective(s) and length of assignment is not appropriate in length (less than two pages) or more than 4 pages excluding references and title page.

    Content minimally meets objective(s) or length of assignment is not appropriate in length (less than 2 pages).

     

    Content posted poorly meets objective(s) or

    length of assignment is not appropriate in length (less than 2 pages).

     

     

    11 points 10 points 9 points 8 points 0 points Detailed discussion

    of how the company was selected to conduct patient surveys

     

    Discussed how the company was selected to conduct patient surveys

     

    Limited discussion Identifying company selected to conduct patient surveys

     

    Identified company selected to conduct patient surveys

     

    Did not identify company selected to conduct patient surveys

     

     

    11 points 9 points 7 points 6 points 0 points Detailed discussion

    determining how patients are selected to receive a survey or if all patients receive a survey and how

    Discussed how patients are selected to receive a survey or if all patients receive a survey and how surveys are sent to patients

    Limited discussion of how patients are selected to receive a survey and how surveys are sent to patients

     

    Determined how patients are selected to complete a survey and how surveys are sent to patients

     

    Did not discuss how patients are selected to complete a survey or how surveys are sent to patients

     

     

     

     

    surveys are sent to patients

     

     

    11 points 9 points 7 points 6 points 0 points Detailed discussion

    of what the facility does with the data collected and how data is reported to staff

     

    Discussion of what the facility does with data collected and how data is reported to staff

     

    Limited discussion of how patients are selected to receive a survey and how surveys are sent to patients

     

    No discussion of what the facility does with the data collected or how data is reported to the staff

     

    No discussion of what the facility does with the data collected or how data is reported to the staff

     

     

    11 points 9 points 7 points 6 points 0 points Provided more

    than one example of something changed or modified as result of CAHPS/HCAHPS data

     

    Provide one example of something changed or modified as result of CAHPS/HCAHPS data

     

    Example poorly describes something changed as a result of CAHPS/HCAHPS data

     

    Example not appropriate as something modified as result of CAHPS/HCAHPS data

     

    No example of something changed or modified as result of CAHPS/HCAHPS data

     

     

    11 points 9 points 7 points 6 points 0 points

    Evidence

    Ideas are supported by student conducted research using the required number scholarly sources

    Utilized more than assigned number of sources, and all sources are current (within 5 years), peer-reviewed and scholarly (three or more sources used).

    Utilized assigned number of sources (at least two); all sources are current (within 5 years), peer-reviewed and scholarly.

    Utilized assigned number of sources (at least two; some sources are not current (within 5 years) peer- reviewed.

    Did not use assigned number of sources <or> Some sources are not peer reviewed <or>

    Did not use assigned number of sources <and> No sources are peer reviewed <or>

     

     

     

    (at least two). References are current (within 5 years).

    (View scholarly writing tab for definition of peer reviewed sources)

     

     

     

    Some sources are not current (within 5 years)

    No sources are current (within 5 years) <or> No sources used in assignment (zero points)

    15 points 13 points 11 points 10 points 0 points Scholarly Presentation

    No errors. No more than three errors.

    No more than six errors

    No more than nine errors

    Ten or more errors

    15 points 13 points 11 points 9 points 0 points APA

    No Errors No more than two

    errors No more than four errors

    No more than six errors

    Seven or more errors

     

    15 points 13 points 11 points 9 points 0 points Plagiarism: Any student who plagiarizes any portion of the assignment may receive a grade of zero on the assignment.

    LATE ASSIGNMENTS: Unless prior faculty notification and negotiation of an extended deadline, ten points will be deducted per day if submitted late. Assignment will not be accepted if submitted more than 3 days late and assigned grade will be 0 (zero).