Walden University Nurse Leaders and Workplace Conflict Paper
Conflict is inevitable in every profession and organization, and nursing and the broader healthcare field are no exception. Conflict can result from poor communication, jurisdiction issues, low trust, bullying, stress and heavy workloads, and poor leadership. These issues cause not only staff turnover, inefficiency, and expense to the organization but also disruption of care and diminished patient outcomes. Whether at the individual or organizational level, nurse leaders can affect change to improve these outcomes and move teams and organizations toward their mission and values.
Consider some of the AONL competencies that stress leadership, professionalism, and the ability to resolve and manage conflict. How might you approach these situations?
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In this Assignment, you reflect on a conflict situation you have experienced in the workplace. Considering what you have focused on in this module, how might you approach this same conflict today?
To prepare:
- Review Resources related to conflict, violence, and bullying in the workplace as well as effective communication for resolving conflict.
- Consider a situation in your workplace in which you experienced a conflict (e.g., bullying, interpersonal conflict between staff members). Reflect on how the situation was handled at that time.
- Considering the IHI (2017) and ANA (2015) resources, as well as the AONL competencies, reflect on how you could have been more effective in resolving this conflict situation or avoiding unnecessary misunderstandings in your case example.
Assignment (3–4 pages)
For your selected workplace conflict, write a reflective conflict analysis memo in which you address the following:
- Describe the situation and conflict.
- Explain how you handled the conflict at the time. Describe strategies you employed to resolve the conflict.
- Reflecting on the final outcome, explain how you would approach the conflict differently to improve your effectiveness at managing the situation.
- Referencing the IHI (2017) and ANA (2015) resources, and the AONL competencies, explain how you might implement strategies to encourage a culture of safety and respect to decrease conflict and bullying in the workplace in the future.
Support your Assignment with at least two scholarly articles beyond those in the Resources for the module, explaining how the research supports your argument.
– The response clearly and thoroughly explains how a workplace conflict was handled in the past. Response clearly describes strategies employed to resolve the conflict.
– Response provides a complete and accurate description of how the workplace conflict could be handled differently to improve effectiveness at managing the situation.
– Response provides a clear and thorough explanation of strategies that could be implemented to encourage a culture of safety and respect to decrease conflict and bullying in the workplace. The IHI, ANA, and AONL resources are used to support the response.
– The response is supported by at least two scholarly articles beyond those in the Resources for the module. Resources selected demonstrate in-depth understanding of the topic and best-practices within the field.
References:
Mestas, L., Salas, S., Stockman, R., Thomas P. L., & Roussel, L. (2020). Leading in an era of change and uncertainty: Driving excellence in practice while developing leaders of the future. In L. Roussel, P. L. Thomas, & J. L. Harris (Eds.), Management and leadership for nurse administrators (8th ed., 81–98). Burlington, MA: Jones & Bartlett Learning.
Ward-Presson, K. M. (2020). Managing performance. In L. Roussel, P. L. Thomas, & J. L. Harris (Eds.), Management and leadership for nurse administrators (8th ed., 227–250). Burlington, MA: Jones & Bartlett Learning.
Clingerman, E., & Thomas, P. L. (2020). Polarity thinking: A lens for embracing wicked problems, conflict, and resistance in health care. In L. Roussel, P. L. Thomas, & J. L. Harris (Eds.), Management and leadership for nurse administrators (8th ed., 419–432). Burlington, MA: Jones & Bartlett Learning.
Possible conflict which I experienced recently was co-worker being disrespectful to charge nurse by refusing to take accept assigned patients with multiple excuses-“not feeling comfortable” “I can’t take that patient”